Service and Support

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GCL Service and Support


    During the warranty period, GCL will, at its sole discretion, repair (at GCL’s own or at a GCL certified service center), or replace (using new or refurbished replacement parts) any defect within a reasonable period of time and free of charge. The replaced product, parts and/or components shall become the property of GCL and shall, at our request, be returned to GCL, otherwise invoiced.

    Upon request of the customer GCL can send a service engineer onsite to repair the product. The travel time and the travel and living expenses of the service engineer shall be payable by the customer in accordance with GCL’s then applicable rates and procedures.


(1)GCL will provide replacement of covered failed hardware parts, and provides repair of covered failed hardware parts. If technical phone support determines that there is a hardware part failure or an obvious malfunction and provides an Invoice number, a replacement part will be dispatched on the next business day. It may take several days to reach you. Customs delays may further affect the actual delivery time in certain regions. Once you receive the part, you will be required to return the failed part to GCL within 15 calendar days. Customer will pay for the shipment to GCL, and the shipment back to the customer.


(2)GCL will provides phone, mail or e-support access to technical support engineers who assist in solving issues.Phone support is available during predefined hours (as defined on the GCL web site) in the designated support centers’ local time Monday to Friday, excluding national and local holidays observed by GCL.

    

    Warranty Period:    12-36months

    Service Policy:     Return to factory repair

                        Advance exchange of parts

                        On-site repair or replacement