Service and Support

Home> Service and Support

GCL Standard Warranty

Who is covered?

This warranty is granted to end users owning a GCL product.

What is covered / For how long?

GCL warrants that its products, when delivered in new condition, in original packaging, sold directly or through a GCL authorized partner and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

The warranty shall apply only to the extent that the products or any parts thereof have been installed and serviced by skilled personnel certified by GCL.

The Warranty shall only apply if the mandatory preventive maintenance actions as described in the technical documentation have been executed.

The warranty period and warranty entitlements are stated in the warranty rider below.

For software, repairs and purchased spare parts 3 months warranty apply, unless specified otherwise in the warranty rider below.

Any third party product or any part thereof which GCL merely resells with its products or services is subject to the original manufacturer's warranty unless specified otherwise in the warranty rider.

What is not covered?

The warranty does not apply to consumables (lamps, liquids, fans, batteries, etc…)

This warranty does not cover defects resulting from improper or unreasonable use or maintenance, failure to follow operating instructions as mentioned in the technical documentation.

This warranty does not cover defects resulting from accident, unauthorized alteration or modification of the original condition, or product being connected to or used in combination with other equipment, products or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the installation manual (such as high temperatures, humidity, dust, power surges…).

In no event shall GCL be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause or event out of GCL’s control, use or operation of the product prior to acceptance, any act or negligence of customer or any third party, or any phenomena inherent to the technology used such as image retention, burn-in, vibrations, etc…

The warranty is void if serial numbers, warning labels or original seals are removed, changed or tampered with.

What we will do:

During the warranty period, GCL will, at its sole discretion, repair (at GCL’s own or at a GCL certified service center), or replace (using new or refurbished replacement parts) any defect within a reasonable period of time and free of charge. The replaced product, parts and/or components shall become the property of GCL and shall, at our request, be returned to GCL, otherwise invoiced.

Upon request of the customer GCL can send a service engineer onsite to repair the product. The travel time and the travel and living expenses of the service engineer shall be payable by the customer in accordance with GCL’s then applicable rates and procedures.

What we will not do:

Pay shipping, insurance or transportation charges from you to us (GCL’s own or a GCL certified service center), or pay any import fees, duties and taxes.

What you must do to obtain the Standard warranty service:

Return the product or part using the following procedures:

(i) Contact your GCL partner or GCL help desk in your country/region (visit support) for specific return and shipping informations.

(ii) Label and ship the product to the address provided by GCL in your country/region. You shall pack the products correctly in the original packaging so as to protect them from transport damage.


Please ensure that a backup of any customized data or configurations is made prior to returning the product for repair/replacement. During the repair or replacement process products are reset to their factory configurations and all customized data and configurations will be lost.

Other conditions:

The remedies specified in this warranty document shall constitute customer's sole and exclusive remedy and GCL's sole and exclusive liability for GCL’s breach of the warranty hereunder.